How to join the tour?
You can purchase the tickets through our each tour option pages. Later we will send you an invoice through Paypal. Ticket can be purchased through Paypal. If you experience the problem when booking, please call us at +62-898-3863-547 or email us at email@example.com.
Can I reschedule or refund my ticket?
Yes, it’s possible to reschedule your tour. If you do not show up, we will send 60% of your money back through Paypal. If we do not show up, we will give your money back and FREE WALKING TOUR when you have chance to go back to Surabaya.
How if I have any special requirements?
Please specify your special requirements when you book our tour. We will try our best to accommodate your needs.
How much walking is involved in this tour?
The tour takes approximately 4 hours each with many stops. We walk at leisurely pace. And in between several stops, you will have chance to try becak ride or take motorbike/local transportation.
What is Customized Tour?
Our Customized Tour can be viewed on “Make A Tour Page” on our website. There you will find a form to fill your details and you write your place of interest or things you want to do in and out of Surabaya. We will reply back with suggested itineraries to you within 48 hours along with quotation.
Are there restroom breaks during the tour?
Yes, restrooms are available at every stops during the tour. Please prepare your own tissue since we have different kind of toilet.
How about the weather?
The tour will continue regardless of rain. Surabaya is generally hot, so wear comfortable clothes. We suggest you to wear hat while walking. We also provide ponchos in case of sudden weather changes and you do not have your own umbrella. We only cancel our tour in case of bad weather. We will try our best to reschedule your tour or refund.
How about dress code?
You need to wear comfortable, light-fabric clothes during our walk. However, not wearing revealing clothes are preferable. Women needs to cover their head, arms, and legs during Surabaya Walking Tour for mosque visit. We will notify you about dress code once you book the tour.
Are cameras allowed on the tour?
Yes, camera and video are allowed during the tour.
Can I shop during the tour?
You are allowed to shop only after the tour finished to keep stay on the schedule. Our guide can help you to return back to your favorite store at the end of the tour.
Are tours offered only in English?
Yes, we only provide English tour guide at this time. Please contact us if you would like to arrange your own interpreter to join the tour.
How many people can attend the tour?
Since we provide private walking tour, we prefer to keep the number of people small. Maximum 8 people and minimum 2 people.